Help & Contact
We want to solve your problems and questions as quickly as possible, so we have developed short forms that allow you to solve the most common problems yourself within less than 5 minutes, without having to contact support
Dispatch
Germany: 2 to 5 business days with DHL
Austria: 4 to 6 working days with Austria Post
Switzerland: 5 to 8 working days with DPD
Rest of the world: 6-12 business days
(Excluding public holidays and weekends)
After your package has been shipped, you will receive an email with the corresponding tracking number.
The shipping company needs a certain amount of time to evaluate and update your data.
You will find your tracking number in the shipment confirmation, which will be sent to you by e-mail.